TrustInfinie(IMGM Solutions) Refund/cancellation policy

1 Subscription fee

The fees paid for use of TrustInfinie(IMGM Solutions) features is non-refundable irrespective of whether the Services have been availed/ and or consumed. Your subscription plan will continue to remain active till the end of the subscription term and cancellation of subscription will not be allowed during the subscription term. Only in cases of any fraudulent transactions and/or error in transaction such as duplicity in payment and/or incorrect amount charged, we may refund the subscription fee at our sole discretion post successful verification

2 Payment Refund/Cancellation policy

The company doesn't support refunds in any form for the payment transactions being enabled on the platform. The company acts only as a connectivity platform between end user and payment gateways. Payment received online are non-refundable, payment made twice will be adjusted to next subsequent billing amount.

3 Cancellation

UPI Transactions

UPI Transactions cannot be cancelled after initiating the transaction. If the User has entered the wrong number/VPA ID, then the Company is not a liable party in the transaction.

All UPI transactions are real-time and if there is any delay in the end of the transaction then the User can check with support team of TrustInfinie at support@trustinfinie.com after 24 hours.

Debit/Credit Card

• If the User has any issues related to transactions linked with Debit/Credit card, then the User must report the same to the Company Via mail support@trustinfinie.com
• The Company will respond and try to resolve the issue in the given escalation matrix as per the Company’s internal processes and policies.
• All refunds will be processed by following the validation of the transaction from case to case basis in the given legal framework.
• Escalation matrix remains the same for the Refunds/Cancellation for all the transactions.